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A. Bekele

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Open access Sep 2026

E-government service quality and customer satisfaction in the Addis Ababa City Trade Bureau: the mediating role of trust

Customer satisfaction refers to the degree to which users perceive that e-government services meet or exceed their expectations. The primary objective of this study was to examine the association of e-government service quality with customer satisfaction in the Addis Ababa City Trade Bureau. A cross-sectional design an...

Tolasa Tafa Wami, Belew Dagnew Bogale, A. Bekele · 0 citations

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