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Open access Aug 2026

Operational and Security Risk Understanding on Behavioral Intention to Use Digital Banking

This study examines the effect of customers’ understanding of operational risk and security risk on behavioral intention to use digital banking services at Bank Neo Commerce (BNC). Using a quantitative approach with a causal associative design, data were collected from BNC customers via questionnaires and analyzed usin...

A. Hafiza, R. Rozali, Alfira Sofia et al. · 0 citations

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