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A. Nellyet

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Open access Sep 2026

Cascading Multi-Agent Architectures for Multilingual IT Support: Integrating Explainability and Dynamic Workload Optimisation

Modern IT helpdesks increasingly need to support multiple languages while staying transparent and resistant to hallucination, yet most deployed chatbots still rely on single-model architectures that struggle on both counts. This paper presents NexaServe v2, a four-tier cascading multi-agent IT helpdesk system combining...

Syed Muhammad Umar Afnan, A. Nellyet · 0 citations

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