Cascading Multi-Agent Architectures for Multilingual IT Support: Integrating Explainability and Dynamic Workload Optimisation
Modern IT helpdesks increasingly need to support multiple languages while staying transparent and resistant to hallucination, yet most deployed chatbots still rely on single-model architectures that struggle on both counts. This paper presents NexaServe v2, a four-tier cascading multi-agent IT helpdesk system combining...