Review
Open access
Oct 2026
A Methodology to Evaluate the Efficacy and Patient-Centeredness of a Patient-Facing AI Chatbot: Development and Validation of a Standardized-Patient Method
Background: Patient-facing AI intake chatbots can enter clinical use without regulatory review, so their errors may first surface with actual patients. Objective: To develop and pilot a remote, voice-based standardized patient (SP) method for evaluating an intake chatbot's history-taking, documentation, and patient-cen...
T. Mamun, A. R. Amogh, J. Rhodes et al.
· medRxiv · 0 citations