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A. S. Mang'oka

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Review Open access Sep 2026

Beyond ISO 9001 Certification: Institutional Capacity for Sustaining Quality Management System Conformity in Kenyan Universities

This study examined institutional capacity for sustaining ISO 9001 Quality Management System (QMS) conformity in face-to-face university instruction in Kenya. An explanatory sequential mixed-methods design was employed in six ISO 9001-certified universities in the Rift Valley Region. Quantitative data were collected fr...

Magdalene Wanjiru Kanjogu, Frederick B. J. A. Ngala, A. S. Mang'oka · 0 citations

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