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Author

Afnan Shaikh

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ChatSeven: An Agentic AI-Based Multi-Agent Platform for Multi-Channel Customer Conversation Management and Campaign Automation

Abstract—Customer engagement platforms increasingly re-quire artificial intelligence (AI), multi-channel messaging, work-flow automation, and outbound campaign delivery within a single operational system. Traditional conversational agents—including rule-based chatbots, retrieval-augmented generation (RAG) only bots, an...

Afnan Shaikh, Jeetendra Singh Yadav · 0 citations

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