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Author

Akhila Chekuri

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Open access Jul 2026

Evaluating Healthcare Provider and Artificial Intelligence Chatbot Responses to Patient Messages from a Health System Using the CREATE TRUST Framework.

Compared responses from healthcare providers and two AI chatbots to complex clinical questions, HCPs excel in authentic, tailored communication, while chatbots provide more empathic and referenced responses.

Matthew R. Allen, V. Tiyyala, Armaan S Johal et al. · 0 citations

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