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Alfin Prasetio

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Review Open access Aug 2026

Analisis Kepuasan Nasabah terhadap Kualitas Pelayanan di Pegadaian UPC Balamoa Menggunakan Metode Servqual

This study aims to analyze customer satisfaction with service quality at Pegadaian UPC Balamoa using the SERVQUAL method and to determine the effect of service quality on customer satisfaction through simple linear regression analysis. This study employed a quantitative approach using a survey method. Data were collect...

Alfin Prasetio, Sarif Surorejo, R. N · 0 citations

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