Large Language Models (LLMs) are increasingly being explored within Security Operation Centers (SOCs) to support text-heavy analytical work such as alert contextualization, incident summarization, and drafting investigative artifacts. Despite this interest, practitioners describe critical operational concerns, most notably hallucinations (plausible but incorrect outputs), opaque reasoning, and the verification effort required to safely use model-generated content in security workflows. In this paper, we present findings from semi-structured interviews with 20 SOC practitioners spanning frontline analysts, SOC managers, and tool developers. Participants report perceived time savings for low-stakes tasks that are quickly verifiable (e.g., summarizing logs or drafting initial investigative leads), but they consistently frame LLM outputs as preliminary drafts and suggestions rather than decision-grade conclusions. Participants also describe limited trust in LLMs for high-stakes security decisions due to unreliable outputs and unclear model reasoning, and they report relying primarily on ad-hoc verification norms and continuous human oversight rather than standardized mitigation procedures. Based on these interview-grounded accounts, we introduce a maturity rubric to characterize readiness for LLM integration and outline a research agenda emphasizing auditability and transparent explanation mechanisms to support safer adoption in SOC workflows.
Elnaz Rabieinejad, Ali Dehghantanha, F. Zarrinkalam et al.· 0 citations
Retrieval-Augmented Generation (RAG) improves the factuality of large language models by grounding responses in external evidence, yet real-world deployments remain fragile. Failures often stem from missing or weakly relevant evidence, as well as from generation that does not faithfully reflect the retrieved context. Many existing approaches rely on fine-tuning, privileged access to internal model signals, or resource-insensitive escalation strategies, which limits their practicality in black-box and budget-constrained settings. We propose D2R-RAG (Diagnose-to-Repair RAG), a model-agnostic and resource-aware framework that combines lightweight failure diagnosis with adaptive repair. D2R-RAG derives interpretable failure signatures from observable signals in the query, retrieved evidence, and generated response, and then selects from a small set of corrective actions under explicit latency and VRAM constraints. Experiments on FEVER and HotpotQA show that D2R-RAG improves reliability over recent baselines and achieves better accuracy--efficiency trade-offs across multiple compute budgets. The code is available at https://github.com/CyberScienceLab/D2R-RAG/.
Soroush Hashemifar, H. A. Noughabi, F. Zarrinkalam et al.· arXiv.org· 1 citation