An-Ran Feng

Comparing Airbnb hosts’ and guests’ attitudes toward smart technology to support authenticity experiences

This study aims to examine how smart technology in peer-to-peer (P2P) accommodation may support, disrupt or reconfigure authenticity-related experiences. Focusing on Airbnb stays as a tension-laden hospitality context, it investigates how hosts’ intentions and guest-side evaluators’ interpretations converge or dive...