The Challenges and Opportunities for Online Teaching and Learning at Durban University of Technology’s Business School
The shift to online teaching and learning (OTL) has significantly transformed the higher education landscape, particularly in response to global disruptions, such as the COVID-19 pandemic, that necessitated remote engagement. This study identifies the challenges and opportunities for OTL at Durban University of Technology’s Business School (DBS). A qualitative research design was used, with an open-ended questionnaire administered to DUT (DBS) students and academic staff. Data were collected from DBS students and academic staff using purposive and convenience sampling. A total of 150 questionnaires were distributed, with 82 responses received. The data were analysed using inductive thematic analysis supported by NVivo software. Findings indicate that while OTL offers considerable advantages such as reduced commuting time, increased autonomy and broader access to learning materials, it also presents notable challenges. These include inconsistent internet connectivity, limited interaction with peers and lecturers and varying levels of motivation and self-regulation. The research contributes to the growing body of knowledge on digital pedagogy in South African higher education and offers practical recommendations for enhancing the quality and accessibility of online learning at DUT. These include improving infrastructure, offering targeted academic support and fostering a culture of digital readiness among both students and lecturers.