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Author

Asraf Yunus

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Review Open access Aug 2026

Professional Learning for Patient-Centred Obstetric Services: A Qualitative Study of Service Quality and Patient Loyalty

Patient-centered obstetric care requires healthcare personnel to understand the patient experience and utilize feedback to improve communication, privacy, coordination, and trust. This study aimed to analyze the experiences of returning patients regarding service quality and loyalty in community-based obstetric practic...

Laode Muhamad Halilintar Lutfi, Asraf Yunus, Abdul Hakim · 0 citations
Review Open access Sep 2026

Customer-Anchored Capability Conversion in MSMEs: Business Model Innovation

Digital technology adoption does not necessarily lead to immediate improvements in the financial performance of micro, small, and medium-sized enterprises (MSMEs). Its benefits become evident only when business owners are able to align technological opportunities with customer knowledge and translate them into relevant...

R. Rahmatia, Asraf Yunus, Rudin Rudin · 0 citations

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