Author

Ba Nguyen Thi Kim

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Review Open access Sep 2026

Navigating the Global Service Encounter: Pedagogical Implications of English as a Lingua Franca in Hospitality and Tourism Education: A Narrative Review

Tourism presents a unique intercultural scenario, where English as a Lingua Franca (ELF) plays a critical role in temporary yet significant service interactions between guests and hosts from multiple language and cultural communities. English is widely estimated to serve as the medium for a majority of the world’s Engl...

Dao Vo Thi Anh, Ba Nguyen Thi Kim, Thu Huynh Nguyen et al. · International Journal of Lan... · 0 citations

Review Open access Sep 2026

Innovation in Higher Education:

language proficiency and intercultural communication competence have become core determinants of high-quality tourism human resources, particularly management-level personnel who have graduated from universities. This paper evaluates the current competency status of tourism students, highlighting the gap between theore...

Ngoc Nguyen Thi Boi, Dao Vo Thi Anh, Ba Nguyen Thi Kim et al. · International Journal of Lan... · 0 citations

#small language model Review Open access Sep 2026

The Language of Trust: The Roles of Service Discourse Markers in Shaping Guest Satisfaction and Perceived Professionalism in Tourism and Hospitality Encounters

The research reviews the literature on high-frequency Service Discourse Markers (SDMs) in the tourism and hospitality industries, including welcoming greetings, expressions of gratitude, apologies, small talk, hedges, and alignments that affect customer satisfaction and perceptions of professionalism. By regarding unde...

Ba Nguyen Thi Kim, Dao Vo Thi Anh, Ngoc Nguyen Thi Boi et al. · International Journal of Lan... · 0 citations