The psychology of user reliance on anthropomorphic robots: Affective dissonance, cognitive load, and enactive sense-making.
Guided by Enactive Cognition Theory, this study examines how enacted anthropomorphism relates to users' reliance on service robots through affective dissonance and cognitive load. A sequential mixed-method design comprised a pilot phase for construct refinement, a quantitative study of 311 users with prior service-robo...