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Berat Bakan

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Review Open access Sep 2026

Detecting Sentiment Analysis Correlation Between Hotel Employee and Customer Reviews Using Machine Learning Algorithms

Analyzing heterogeneous online reviews from multiple stakeholder groups represents an emerging challenge in AI-driven service intelligence. This study proposes a two-stage sentiment correlation detection framework and applies it to customer and employee reviews of the Istanbul Marriott \c{S}i\c{s}li hotel. During datas...

Berat Bakan, Abdullah Ammar Karcioglu, Esra Katırcıoğlu · 0 citations

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