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Bijoy Karmakar

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Open access Jul 2026

The Effect of AI-Powered Chatbots on Customer Satisfaction: An Analytical study

It is concluded that AI-powered chatbots positively influence customer satisfaction when they are accurate, responsive, user-friendly, and supported by human assistance for complex issues.

Bijoy Karmakar, Richa Handa, Sharad Bajpai · 0 citations

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