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Blessings Witola

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Open access Sep 2026

Assessing the Effects of Electronic Banking on Customer Satisfaction: A Case Study of First National Bank in Lusaka

: The rapid growth of electronic banking has transformed the way financial institutions deliver services, yet its impact on customer satisfaction remains a critical concern, particularly in developing economies. This study sought to assess the effects of electronic banking on customer satisfaction at First National Ban...

Blessings Witola, Kelvin Chibomba · 0 citations

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