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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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Bonaventura Ngarawula

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Open access 2026

Policy Implementation of a Digital Public Complaint Service System: Evidence from SP4N-LAPOR in Malang City, Indonesia

The implementation of a digital-based public complaint service is one of the government’s strategies to improve the quality of public services, transparency, and government accountability. One of the innovations developed by the government is the National Public Service Complaint Management System–Online Public Aspirat...

Septiyani, Bonaventura Ngarawula, Wahyu Wiyani · 0 citations

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