C. Nanda

When software became a point of failure: The Boeing 737 MAX crisis and the governance of safety-critical IT systems

This case study examined the Boeing 737 MAX crisis from the perspectives of safety-critical software development, information technology management, and managerial decision-making. The case was set against the backdrop of two fatal aviation accidents in 2018 and 2019 that led to the worldwide grounding of the 737 MAX f...