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Review Open access Aug 2026

Effect of Total Quality Management on the Performance of Nigerian Banking Industry: A Study of First Bank Nigeria PLC, Makurdi, Benue State

The increasing competition in the Nigerian banking industry calls for the need for banks to adopt customer-oriented strategies to enhance performance and sustainability. There is limited information on the impact of such strategies like Total Quality Management (TQM) on the performance of Nigerian banking industry. Hen...

C. Okorie · 0 citations

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