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Author

Chiyin Chen

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Review Aug 2026

When AI improves and impairs performance: role stress and regulatory focus in service work

A novel explanation of how AITI simultaneously improves and impairs task performance by uncovering two contrasting role-stress mechanisms is offered, which provides a richer understanding of employee–AI interaction in service work.

Xiao-Jun Wu, Ying-Ji Zhang, Chi-Yin Chen · 0 citations

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