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Sponsored AI AM CLAUDE, A Beginner's Guide: Learn the basics of working with AI AI AM CLAUDE, A Beginner's Guide: Learn the basics of working with AI

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Chitrapradha Ganesan

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Open access Aug 2026

A Policy-Aligned Agentic RAG Framework for Risk-Aware Decision Support in Enterprise Customer Relationship Management

Results demonstrate that policy alignment and risk-aware escalation can be operationalised within an Agentic RAG pipeline for enterprise CRM, advancing intelligent decision support theory and the practical governance of generative AI in customer service information systems.

Chitrapradha Ganesan · 0 citations

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