Comparative Analysis of Modern Self-Service Kiosk Technology Acceptance Between Generations in Indonesia: Implication for Human-Centered Design
Self-service kiosks (SSKs) have become increasingly common in Indonesia’s food and beverage industry, replacing human cashier staff with digital systems. However, many Indonesians are not acclimated to digital literacy, and literature has shown a gap in technological knowledge and use between generations. This study ai...