Open access
Jul 2026
Evaluating Healthcare Provider and Artificial Intelligence Chatbot Responses to Patient Messages from a Health System Using the CREATE TRUST Framework.
Compared responses from healthcare providers and two AI chatbots to complex clinical questions, HCPs excel in authentic, tailored communication, while chatbots provide more empathic and referenced responses.
Matthew R. Allen, V. Tiyyala, Armaan S Johal et al.
· Journal of health communicat... · 0 citations