Author

Desmond C. Ong

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#artificial intelligence Review Sep 2026

Right Words, Wrong Moment: A Clinician-Grounded Analysis of Distress in 19,930 Conversations between Young People and ChatGPT

Young people increasingly turn to General-Purpose Conversational Agents (GPCAs), such as ChatGPT, in moments of distress. We examine young adults'(ages 18-25) experiences using ChatGPT. We first collected 19,930 ChatGPT conversations and survey data from 158 young adults. We then selected five example conversations ref...

M. Wang, Ella Zhang, Cameron Tan et al. · 0 citations

#artificial intelligence Review Sep 2026

When Does AI Augment Work? A Workflow-Level Framework for Human-Agent Collaboration

We aim to characterise the value of artificial intelligence in the workplace. Current studies largely measure this value in terms of the current automation capabilities and public adoption of AI. However, such metrics ignore the greater impacts of human--agent collaboration in transforming the nature of work. To accoun...

Civic-Ai Collaboration Jiaying Wu, Caleb Ziems, Raymond Chan et al. · 0 citations

Preprint Aug 2026

DelusionEval: Measuring Delusion-Linked Behaviors in AI Chatbots

Mental health professionals have raised concerns about risks of psychological harm from interaction with large language models (LLMs), including"delusional spirals"in which concerning human and LLM behaviors reinforce each other over time. With growing public use of LLM-powered chatbots, there is an urgent need to buil...

Jared Moore, A. Mock, Yifan Mai et al. · 1 citation