Author

Diogo Jorge

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Open access Jul 2026

Improving Efficiency and Effectiveness in Industrial Support Business Processes through Low-Code Conversational AI: Evidence from a Workflow-Embedded Case Study

Industrial support business processes often involve work outside core production activities, including record retrieval, spreadsheet checking, supplier communication, and follow-up of operational events. We examine these issues in a maintenance-support case where a low-code conversational Artificial Intelligence (AI) l...

Paulo Peças, Diogo Pires, Diogo Jorge · International journal of mat... · 0 citations

Open access Sep 2026

Design and Early Industrial Deployment of a Digital Continuous Improvement System for Manufacturing

D4CI is presented, a configurable digital CI system developed from eight literature-derived requirements covering event traceability, detection and escalation rules, transparent assessment, workflow routing, planning, verification and interoperability, and was deployed in a metalworking company with established Lean ro...

Paulo Peças, Jéssica Lopes, Hugo Botelho et al. · Applied System Innovation · 0 citations