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Diogo Pires

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Open access Jul 2026

Improving Efficiency and Effectiveness in Industrial Support Business Processes through Low-Code Conversational AI: Evidence from a Workflow-Embedded Case Study

Industrial support business processes often involve work outside core production activities, including record retrieval, spreadsheet checking, supplier communication, and follow-up of operational events. We examine these issues in a maintenance-support case where a low-code conversational Artificial Intelligence (AI) l...

Paulo Peças, Diogo Pires, Diogo Jorge · 0 citations

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