Aug 2026
The refined interaction value framework: advancing value co-creation in human–AI service systems in the AI-era
The R-IVF reframes interaction value as an adaptive, context-sensitive process rather than a fixed set of service attributes and contributes a conceptually grounded framework that clarifies how AI-enabled interactions may sustain, undermine, or reshape value over time.
E. Wang, Pierre R. Berthon, Joby John
· Journal of Services Marketin... · 0 citations