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Author

Eric Harianto

2 papers indexed here

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Open access Sep 2026

Optimisation of Production at Incipono Frozen Food Company using the Lean Manufacturing Method

Competition in the food industry compels companies to enhance productivity and production process efficiency to meet consumer demands. One strategy involves implementing Lean Manufacturing concepts to identify and minimize waste occurring during production. This study aims to analyze the current state of the INCIPONO d...

Hadi Kurniawan, D. Kodrat, Eric Harianto et al. · 0 citations
#artificial intelligence Open access Sep 2026

Factors that Affect Customer Trust with Intent Using Veronika's Generative-Based Chatbot on Providers Telecommunications

The rapid development of generative artificial intelligence (AI) has transformed customer service interactions, including Telkomsel’s implementation of the Veronika chatbot as a digital service solution. However, maintaining customer trust and continued usage intention remains challenging because of variations in infor...

Herta Karunia Ellafonsa, Eric Harianto, Fahrul Riza · 0 citations

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