Open access
Jul 2026
Designing a Library Chatbot Using Artificial Neural Network Methods to Improve Visitor Services
It is demonstrated that ANN-based intent classification can effectively reduce reliance on manual library staff for routine inquiries while providing continuous 24/7 automated support in a university digital library setting.
If’amunnuri Al Aghutsy, Evy Poerbaningtyas, Syntia Widyayuningtyas Putri Listio
· IC-ITECHS · 0 citations