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Excel Jansen Wijaya

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Open access Oct 2026

The role of fintech and digital transformation in enhancing customer satisfaction: Mediating evidence from service quality in online transportation

This study examines the influence of digital transformation and financial technology (fintech) on customer satisfaction in online transportation services in Indonesia, with service quality as a mediating variable. The study focuses on explaining how technological capabilities are translated into customer satisfaction t...

Agung Sudjatmoko, Excel Jansen Wijaya, Renata Klaudia Marien Leody · 0 citations

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