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F. Amahi

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Review Open access 2026

Assessing how AI-driven chatbots impact customer experience and satisfaction in Nigerian commercial banks

The systematic study shows that chatbots powered by AI are becoming a crucial aspect of contemporary banking operations, especially in Nigerian commercial banks, and concludes that through automation, immediate responses, tailored interactions, and round-the-clock accessibility, these intelligent solutions improve cust...

Dr. Ernest Jebolise Chukwuka, F. Amahi · 0 citations

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