Despite ongoing procurement reforms in Kenya, public hospitals continue to face stock-outs, delayed deliveries, procurement inefficiencies, and prolonged patient waiting times. This study examined the influence of strategic procurement practices on service delivery in public hospitals in Kenya’s North Rift Region, focu...
Maureen Jemutai Limo, Chenuos Nehemiah Kosgei, G. Bor· East African Journal of Busi...· 0 citations
The study concluded that ISO 9001 quality management dimensions enhance hospital performance when authentically implemented and recommended strengthening patient feedback mechanisms, enforcing documented procedures, institutionalising continuous improvement and enhancing the use of routine performance data for decision...
Carolyne Jepng'eno, Kori Blandina, G. Bor· East African Journal of Busi...· 0 citations
Telemedicine has emerged as an important digital healthcare innovation with the potential to improve healthcare accessibility, patient-provider communication, operational efficiency, and organisational performance. But the utilisation of telemedicine services remains uneven among private hospitals and patients, limitin...
Lilian Chepkemei, Kosgei Nehemiah, G. Bor· East African Journal of Busi...· 0 citations
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