Artificial intelligence (AI) is reshaping the hospitality industry at an unprecedented pace. However, existing hospitality research has overwhelmingly concentrated on customer-facing applications, including service robots, chatbots, personalization, and revenue management, while largely overlooking the internal operati...
Georgios Konstantopoulos, Grigoris Giannarakis, M. Xenaki et al.· Tourism and Hospitality· 0 citations
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