Guo-Jin Lin

The Efficiency Layer of a Performance Evaluation Model: Data Envelopment Analysis of Artificial-intelligence Investment in Chinese E-commerce Platforms

Composite performance scores measure the level of a firm’s transformation but not the efficiency with which resources are converted into it. This paper constructs the efficiency layer of the Pathway-Capability-Performance (PCP) framework by applying data envelopment analysis to a panel of six platform-years assembled f...