Customer loyalty is a critical determinant of long-term competitiveness in beauty clinics and aesthetic healthcare services. Despite a growing body of research, the structural pathways through which service quality and customer experience influence customer loyalty remain theoretically fragmented. The psychological mec...
Kamiluddin, Vanessa Gaffar, Ratih Hurriyati et al.· IC-BESTS: International Conf...· 0 citations
This paper aims to systematically review and reframe the concept of city branding through the integration of functional, symbolic, and experiential dimensions, while embedding Islamic marketing values. It explores how the incorporation of tawhid (oneness), ihsan (excellence), and amanah (trust) enhances the authenticit...
H. Monoarfa, A. Nurasyiah, Juliana et al.· KASTA : Jurnal Ilmu Sosial,...· 0 citations
This study aims to explore the intellectual context of research on digital transformation in local governments to integrate fragmented streams of research into a coherent body of knowledge. To this end, it analyzes the growth, conceptual development, research hotspots, knowledge base, research methods and future re...
Edem Lekettey, N. Nugraha, H. Monoarfa et al.· Journal of Science and Techn...· 0 citations
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