Review
Open access
Sep 2026
Who Says Service Improved? Digital Leadership and Public Service Quality in Local Government Review
Local governments are widely expected to improve public services through digital leadership, yet the evidence behind that expectation has not been mapped. This scoping review establishes how digital leadership is conceptualised, measured and linked to public service quality at the subnational level. Following Joanna Br...
Arsyad Arsyad, S. Suwatno, D. Disman et al.
· Journal of Business Manageme... · 0 citations