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Author

Hari Singh Saud

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2026

E-Service Quality, Customer Satisfaction, and Loyalty in Emerging E-Commerce Markets: Evidence from Nepal

The quality of e-services is crucial to customer satisfaction and loyalty in online shopping, especially in the emerging e-commerce markets such as Nepal. This paper analyses the role of e-service quality dimensions in relation to customer satisfaction and the relationship between customer satisfaction and customer loy...

Hari Singh Saud, Rajender Kumar, Lija Boro et al. · 0 citations

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