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Author

Heidi Moen Gjersøe

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2 papers indexed here

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Open access Aug 2026

The unheard voices: Citizens’ enquiries as a source for improving public services

In the development and continuous improvement of digital public services, a citizen-centred approach is considered essential. Citizens’ opinions and needs are often gathered through interviews, focus groups, and user tests. While these approaches provide valuable insights, they typically arise from constructed situatio...

Sara Hofmann, Øystein Sæbø, C. Madsen et al. · 0 citations
Open access Sep 2026

Social investment as reciprocal becoming: Negotiating conditional employment support among young people

This article examines mandatory activation as a site where reciprocity, aspirations, and social investment logics are enacted and negotiated in practice. Drawing on qualitative interviews with young people subject to activation requirements in Norway, this study explores how participants experience and respond to exp...

Heidi Moen Gjersøe, A. Leseth · 0 citations

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