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Henny Sulistianingsih

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Open access 2026

Patient Loyalty in Healthcare: The Roles of Service Quality, Trust, And Patient Satisfaction

The main objective of this study is to examine the factors that can predict patients’ loyalty to private hospitals in Padang city, West Sumatera, Indonesia. Specifically, it aims at examining the direct and indirect relationship between service quality, trust, and patients’ satisfaction. A quantitative research design...

Tiara Turay, Henny Sulistianingsih, Maivalinda et al. · 0 citations

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