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Himanshu Kumar Sharma

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Open access 2026

CUSTOMER PERCEPTION AND ADOPTION OF AI-POWERED CHATBOTS IN LEVERAGING ARTIFICIAL INTELLIGENCE IN DIGITAL BANKING SERVICES: AN EMPIRICAL STUDY WITH REGARDS TO ASSETS AND PORTFOLIO MANAGEMENT

Artificial Intelligence (AI)-powered chatbots have become a common interface for retail banking, handling balance enquiries, fund transfers, complaint registration and basic financial guidance without human intervention. While banks have adopted chatbots primarily to reduce service cost and improve response speed, cust...

Himanshu Kumar Sharma, Deepanshu Agarwal · 0 citations

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