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Author

Ilham Rifai Hasan

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Review Open access Oct 2026

Co-Creation to Improve Performance and Quality of Public Services

This study aims to explore and analyze a service quality model—specifically the gap between service users' expectations and management's perceptions—within the context of public services for Population Administration and Civil Registration. Qualitative data were collected from key participants—including management (Hea...

Ilham Rifai Hasan, M. D. N. Tinri, Bachtiar · 0 citations

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