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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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J. Ohliati

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Conference Aug 2026

Improving Operational Complaint Detection in Indonesian E-Commerce Reviews Using Interpretable TF-IDF and Linear Support Vector Machines

Customer complaints in e-commerce app reviews can support the evaluation of operational services. However, such complaints are often written in informal language, contain more than one aspect of the issue, and are not always easily separated from general negative sentiments. This study develops a multilabel classificat...

Rizky Aditya Zhulkarnaen, Immanuela Puspasari Saputro, J. Ohliati · 0 citations

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