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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

Author

Jetmir Muja

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3 papers indexed here

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Open access Sep 2026

Beyond a Good Stay: How Service Quality and Customer Satisfaction Create Loyal Customers

This study examines how service quality based on the SERVQUAL model dimensions (Tangibles, Reliability, Responsiveness, Assurance, and Empathy) affects customer satisfaction and customer loyalty in the hotel industry. The study also evaluates the mediating role of customer satisfaction and potential differences between...

Jetmir Muja, Albana Boriçi, A. Boriçi et al. · 0 citations
Conference Open access 2024

Exploring the Role of Sustainability Knowledge in Shaping Entrepreneurial Intentions

Entrepreneurship is not only linked with economic performance but also with social inclusion, economic development, and employment. This is even more evident when it comes to young people. To understand the sensitivity of young people's involvement in terms of entrepreneurship, it is necessary to analyze their entrepre...

Jetmir Muja, Albana Boriçi, Carlos Imbrosio · 0 citations
Open access Sep 2026

How Do Young People Perceive Entrepreneurship? The Influence of Attitudes and Perceived Support on Entrepreneurial Intention in Montenegro

Entrepreneurial intention has become one of the most widely examined topics in the field of entrepreneurship, as the decision to start a business in not spontaneous and depends on a combination of individual and contextual factors. Despite the growing literature on entrepreneurial intention, empirical evidence focusing...

Jetmir Muja, Albana Boriçi, Fatjon Mlloja et al. · 0 citations

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