Skip to content

1 paper indexed here

We haven’t gathered this author’s papers yet. Follow them and we’ll fetch their work.

Not the right person? Other researchers publish under this name.

Aug 2026

The refined interaction value framework: advancing value co-creation in human–AI service systems in the AI-era

The R-IVF reframes interaction value as an adaptive, context-sensitive process rather than a fixed set of service attributes and contributes a conceptually grounded framework that clarifies how AI-enabled interactions may sustain, undermine, or reshape value over time.

E. Wang, Pierre R. Berthon, Joby John · 0 citations

We use cookies to run the site and, with your consent, for analytics and to show ads. See our Cookie Policy.