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Jonas Wayne S. Aurelio

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Open access 2026

E-Government Services Quality and Client Satisfaction in the Government Service Insurance System (GSIS): Basis for an Intervention Plan

The findings indicate that sustained investment in reliable digital infrastructure, secure and usable platforms, responsive client support, and transparent communication can strengthen e-government service delivery and enhance client experience in public social-insurance institutions.

Jonas Wayne S. Aurelio · 0 citations

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