Accuracy Is Not Service: A Decision-Aware Benchmark for Intermittent-Demand Forecasting
A contract-logistics spare-parts operator is paid on order-level service: an order counts only if every requested line is fulfilled, yet forecasters are selected based on line-level forecast accuracy, a gap that can be reduced without retraining.
Joo Ern Chin, Shih-Fen Cheng, Aldy Gunawan
· 1 citation