Open access
Aug 2026
A Conceptual and Applied Framework for Enterprise ServiceNow Program Design, Governance, And Scalable Delivery Across Organizations
A conceptual and applied framework for the design, governance, and scalable delivery of ServiceNow programs across organizations is proposed, demonstrating how conceptual design principles can be translated into practical, enterprise-scale implementations.
Joseph Edivri
· INTERNATIONAL JOURNAL OF SOC... · 0 citations