This work adopts an interdisciplinary approach to investigate how interactions with conversational recommender systems (CRSs) can foster user trust, compared to faceted search interfaces commonly used in e-commerce. We present an empirical comparison between a system-driven CRS and a functionally equivalent faceted sea...
Laura Modre, Ahmadou Wagne, T. Kolb et al.· Proceedings of the 20th ACM...· 0 citations
Fashion e-commerce routes every shopper through the same fixed category tree and reads a dislike as a permanent verdict. Both assumptions fail during exploratory browsing, where shoppers have no clear target and a “No” often means not this, right now. This work-in-progress note proposes navigation built per user, per s...
Gwendolyn Rippberger Fonseca, Julia Neidhardt· Proceedings of the 20th ACM...· 0 citations
Recommender systems (RSs) can produce useful outcomes, but they can also cause harm. This raises a basic operational question for responsible recommendation: under what conditions should a system withhold the action it would otherwise select? We define justified non-action as withholding this action in favor of an alte...
Julia Neidhardt, T. Kolb, Ahmadou Wagne et al.· Proceedings of the 20th ACM...· 0 citations
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