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Author

Juliater Simarmata

2 papers indexed here

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Open access Sep 2026

The Influence of Service Quality, Customer Satisfaction, and Social Media on Reuse Intention Through Electronic Word of Mouth (E-WOM) Among Passengers at Soekarno–Hatta International Airport

This study aims to analyze the influence of service quality, customer satisfaction, and social media on reuse intention through electronic word of mouth (e-WOM) among users of Soekarno–Hatta International Airport, Jakarta. This research adopts a quantitative approach, utilizing primary data collected through questionna...

Yudis Tiawan, Dian Artanti Arubusman, Lira Agusinta et al. · 0 citations
Open access Sep 2026

Analysis of the Implementation of the Occupational Safety and Health Management System (SMK3) among Automatic People Mover System (APMS) Personnel at Soekarno–Hatta International Airport

This study aims to analyze the influence of safety motivation and safety culture on operational performance, both directly and indirectly through the implementation of the Occupational Safety and Health Management System (SMK3) as an intervening variable. A quantitative approach was employed, with a population of 218 e...

Farchan Hudaya, M. Firdaus, Basri Fahriza et al. · 0 citations

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